• Managed Services Live
    The drive for efficiency

    Watch the complete summit On-Demand!

    The On-Demand version of the Managed Services Summit Live is now available to view.

Managed Services Live 2020

In view of the current concerns and travel restrictions internationally as a result of the coronavirus COVID-19 pandemic and in order to safeguard the health and wellbeing of all participants, we have taken the decision to postpone the European Managed Services Summit 2020, originally scheduled for May, until 29 October 2020.

From discussions with both sponsors and delegates advising them of the postponement, it has become clear that there is a considerable demand for further information and dialogue now - if only to help deal with some of the new demands being generated by the current crisis. We have therefore decided to stage an additional online event – Managed Services Live – on 10 & 11th June 2020. This is not a replacement for the live event in October (we believe live face to face interaction, learning and networking and can never be fully replaced digitally), it is designed to be complementary to it - to bring the industry together virtually and on-line to help deal with the unprecedented challenges we all currently face.

The event will take the form of four 2-hour interactive sessions over 2 days. Each session will focus on a key issue MSPs currently face and will be based around a keynote presentation from an independent authority along with further 10-minute interactive presentations and interviews with industry experts. They will also feature a moderated panel discussion responding to issues raised by the audience. Delegates will have the opportunity to ask questions and help frame discussions before, during and after the event and will also be provided with access to presentation content and supporting materials after it.

Key elements of the online summit:

  • Addresses key issues faced by MSPs today
  • Four 2-hour online summit sessions spread over 2 days
  • 10-minute interactive presentations – learn from experts in the industry
  • Recorded product demonstrations
  • Live audience questions
  • Enhanced discussion and audience interaction
  • Moderated live video panel sessions
  • Sponsor digital booths (introductory video, company content, lead generator, 1-to-1 video meeting with attendee facility)
  • Live private video meetings between two or more attendees
  • After the live event, recorded sessions and sponsor promotional materials made available for 3 months

Managed Services Live 2020: the drive for efficiency

The current climate is creating previously unimaginable pressures on businesses of all kinds and creating an environment in which managed services will have to be delivered much more effectively. Customers are under pressure to do more with less, and so their services suppliers must be as well. Skilled resources are in limited supply even as the squeeze on demand and an ever-wider range of solution calls for greater efforts from the industry. On top of this, fundamental changes in working practices and a surge in cyber-crime is raising issues for the entire customer base and MSPs themselves are targets. How to square this circle, increase efficiency and both develop deliver more value using smarter solutions, better tools, marketing and communications is the primary focus of this special event at probably the most significant time in the history of managed services.

Efficiency in Managing Clients

Communications – ideas for creating differentiation, better regular updates and reporting

Monitoring – systems and integration into existing structures

Developing services – easy add-ons, how to offer something new

Compliance for regulated and non-regulated industries and why it matters

Building resilience into sales messages

Build the security practice – assessing capabilities and matching customer needs

Efficiency in Marketing

Engaging at all levels of the client – tools and market development

Assessing customer future needs and strategies

Reaching out to new markets, adjacent easy targets

Working through virtual sales engagement and selling remotely

Leveraging brand into sales pipelines

Efficiency in Management

Working remotely or from home

Managing remote staff

Better support/customer relationship building

Planning for growth through acquisition

Key measures of value and value creation

Increasing employee productivity

Efficiency in MSH Strategy & Planning

Sources of ideas, information, best practices

Skills development planning

Recruitment and retention

Growth and exit strategies

Building value for acquisition

Partnering with other specialists and vendors – rules of engagement

New technology areas – IoT, analytics, comms, AI


All quoted times are in UK Time (BST) and are subject to change.


Registration is free-of-charge for qualifying delegates - i.e. director/senior management level representatives of MSPs, Systems Integrators and Solution VARs.
All registrations will be vetted and confirmed/rejected via email.

Data Protection Notice

We fund your free participation at this event through the various sponsored networking functions.

By registering for this event, you agree to receiving information from the organiser about your registration, information on the event and future events and to sharing your data with our carefully selected sponsors, exhibitors and partners for this event only.

Managed Services Summit Live will never share your data with companies not associated with this event without your consent.

If you do not want to share your data, please email alex.mayo@angelbc.com.


Meet our partners. View their introduction video, useful company resources and arrange a one on one private video meeting – Let’s make business happen - Digitally!